Saying "no"

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Not trying to be a disagreeable person here, but I have come to realize how a big "no" done properly can be such a day-saver. Bottom line is - there is no way to keep pleasing people, because you will just be repeatedly being taken for granted.

Saying a big and firm "no" in the appropriate situation to friends, customers or even your bosses need some guts and practice, I admit. Perhaps even some negotiation skills has to come into play. Don't go "erm, I think...", "but..." or "Let me consider...", because hesitation would just let the negotiation drags.

So when is the 'right' situation you may ask?

It may differ from cases to cases, but as long as you have valid reason(s) and you know you have the rights to do so, draw in that deep breath and say - NO.

Now I have almost mastered the art of doing "no" with an super serious (possibly stern) look and flat tone.

Brilliant.

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